Customer Reviews:
Showing reviews 1-5 of 19
 Dont buy if you are a Mac user or want to view video on iPad/iPhone July 29, 2010
Daniel Rayburn (New York, NY United States)
0 out of 1 found this review helpful
If you are a Mac user, don't get this camera. The install wizard does not work with Macs. You can only view the video in Explorer or Firefox which means you can't view the video on any Apple device like the iPhone or iPad. Setup instructions are horrible and they tell you to do things like "port forwarding" but then don't explain how to actually do it. Customer support techs are nice, but all of them I spoke to said "I don't know the Mac." Appears Cisco only caters to PC users. Too bad, the camera looks really nice but it's useless if you can't get it to work.
Note to Cisco: The toll-free technical support number you have printed on the setup manual that comes with the camera is wrong. That gives you Cisco's general headquarters, not the tech support number for small business. Takes getting transferred from that number 2x to get to the right place.
 Excellent Value July 12, 2010
Paul L. Khanton (New York, New York)
Great product. This is our fourth WVC210. Outstanding picture clarity. Very reliable. PTZ works great. Cameras have been continually on for over two years. We also own a couple of WVC200 (older model) that have been online continuously for about 3 years. The 210 has significantly improved picture quality and so we only recommend the WVC210.
The camera purchased from Amazon was exactly as described - new, in a box, sealed - and arrived promptly.
 Solid but not flashy April 21, 2010
Alfred (Minnesota)
2 out of 2 found this review helpful
I purchased this PTZ wireless internet camera so I could easily watch my home while away (see how our dog is doing in the kennel). It is satisfactory in this capacity. The "Zoom" is not what I expected. There is no optical zoom, only a 2x digital zoom. This only works inside of the browser plug-in that comes with the device. Doing a 2x zoom produces a very grainy image. In my opinion, this is not desirable. The pan/tilt functions work fine as do the 8 preset positions (note that zoom is not presetable). The unit has a fairly sensitive microphone but the squelch level is not adjustable so medium to soft sounds are full of audio dropouts. Color balance, in automatic mode, has a decidedly greenish tint. After several days of operation, the unit will stop streaming video. Fortunately, a "reset" function can be performed remotely which restores normal operation. Normally I use Internet Explorer to access the camera from the Internet (a special plug-in must be installed within IE). The application software (actually hosted by a computer inside the PTZ) is functional though a bit confusing at times. Presets are defined, modes selected, IP addresses configured, even overlaying date/time on the video feed are all settable. When away from a desktop, I use a program called "IP Cam Viewer" on a Google Nexus smartphone to view streaming images from this camera. No audio is supported on the IP Cam Viewer however I can flip among the pre-established presets. (When the camera pans and tilts, it is fairly noisy. This sound is easily heard by anyone in the room.) My setup consists of the CISCO PTZ camera with a wireless connection to a Linksys wireless router located about 40' away. The router is connected to a cable modem. I opened a port in the router to allow access to the PTZ from the general internet. This all works. One final comment, the "stand" that comes with the unit is non-adjustable and was a real pain. It is designed to hold the PTZ on a desktop so it is angled upwards. I wanted the camera to sit on top of a bookcase and look down into the room. The stand would not allow this position. So I finally had to build my own stand that holds the camera more vertical so I could achieve the downward angle wanted to image the room. Would I buy this again? Probably, but I would take a close look at the marketplace to see what else is there. The misleading claim of zoom capability, the color balance, and inability to preset-with-zoom are drawbacks in my opinion.
Cisco WVC210-Very disapointed March 25, 2010
J. Sanchez (Tampa, FL)
If you aren't a little technical, you'll have some issues setting it up and making the remote access to work. In addition of signing up for a Dynamic DNS service, you'll need to setup port forwarding in your router to be able to access it from the ouside world.
The motion sensor feature is VERY weak. You have to be two feet away from the camera to be detected, and there's no way to schedule times for the motion sensor to be active, which means that if you activate the motion sensor, and you are close to the camera, it will be sending email notifications all the time. I was getting better results with a $90 panasonic. I'm planning to return this camera.
The WVC210 is Outstanding March 22, 2010
oldguy (FAIRBORN, OHIO, US)
I gave this camera 4 stars for construction only because it's a bit large. Five stars for performance and 3 for set up. The performance and ease to access on the Internet or IPhone is outstanding. It's extremely easy to set up the type actions you want on the camera such as motions, directions, etc. The corresponding pictures you receive are great and you don't have to worry about being away from home and your computer going off line. When I'm out of the house I use the IPhone Internet to set up the actions I want the camera to do and either access the picture there or one of the 3 apps I have to view the pictures different ways. The company (Cisco) has some really outstanding individuals (especially one who did everything for me) on the tech team to help you out but only a few will help you with your own router.
The software that came with the camera doesn't work and you have to have the updated firmware. You'll need help from Cisco at 866-606-1866 to get it downloaded properly and modified in your directory to where it'll work. You have to have the camera set up with the right firmware, get the software loaded for the install, set up the router and the firewall, and do the install. If you're a super geek you can probably do it all yourself, otherwise get help from Cisco. Many/most of the Cisco Forum area comments are outdated or wrong and their recommendations just don't work. It all depends of getting the right firmware, what kind of router you're using, and the tech agent you get to help, especially with the firmware update. I definitely am going to buy a second camera and maybe a third.
Showing reviews 1-5 of 19
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